| Parent bank | Group | |||||
| 31.12.09 | 31.12.10 | 31.12.11 | 31.12.11 | 31.12.10 | 31.12.09 | |
| 143 | 493 | 528 | Personnel expenses | 810 | 711 | 158 |
| 25 | 140 | 167 | IT costs | 185 | 156 | 28 |
| 31 | 24 | 23 | Postage and transport of valuables | 27 | 27 | 38 |
| 536 | 36 | 38 | Marketing | 50 | 43 | 725 |
| 45 | 31 | 38 | Ordinary depreciation | 87 | 48 | 51 |
| 67 | 78 | 119 | Operating expenses, real properties | 95 | 94 | 80 |
| 31 | 42 | 47 | Purchased services | 55 | 52 | 39 |
| 111 | 99 | 129 | Other operating expense | 173 | 138 | 135 |
| 988 | 942 | 1,089 | Total other operating expenses before write-back of early retirement liabilities (AFP) in 2010 | 1,482 | 1,268 | 1,253 |
| - | -117 | - | Write-back of early retirement liabilities (AFP) in 2010 | - | -128 | - |
| 988 | 825 | 1,089 | Total other operating expenses | 1,482 | 1,140 | 1,253 |